Privacy Policy

At TechGrip Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or make a purchase
• Subscribe to our newsletter or marketing communications
• Contact us through our website, email, or phone
• Participate in surveys, contests, or promotional activities
• Submit warranty claims or service requests

This information may include:

• Full name and contact information (email address, phone number, mailing address)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Device information for compatibility and warranty purposes
• Communication preferences and marketing consent

Technical Information

When you visit our website, we automatically collect certain technical information:

• IP address and general location information
• Browser type, version, and operating system
• Website usage data (pages visited, time spent, clickstream data)
• Device information (mobile device type, screen resolution)
• Referral source (how you found our website)

2. How We Use Your Information

We use the information we collect for various purposes, including:

Service Delivery

• Processing and fulfilling your orders
• Providing customer support and technical assistance
• Managing warranties and service requests
• Scheduling installation appointments
• Sending order confirmations and shipping notifications

Communication & Marketing

• Responding to your inquiries and customer service requests
• Sending promotional emails and newsletters (with your consent)
• Informing you about new products, services, and special offers
• Conducting surveys and gathering feedback

Website Improvement

• Analyzing website usage patterns and user behavior
• Improving our website functionality and user experience
• Personalizing content and recommendations
• Monitoring and preventing fraud or security threats

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Visa, Mastercard, mada, Apple Pay)
• Shipping and logistics (Aramex, DHL, local couriers)
• Email marketing services (with your consent)
• Website analytics and performance monitoring
• Customer support tools and systems

Legal Requirements

We may disclose your information when required to do so by law, court order, or government regulations, or when we believe disclosure is necessary to protect our rights, safety, or the rights and safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, with appropriate notice to affected customers.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL encryption for all data transmission
• Secure data storage with regular backups
• Access controls and employee training on data protection
• Regular security audits and vulnerability assessments
• Compliance with industry-standard security frameworks

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

6. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access and Correction

You have the right to access, update, or correct your personal information at any time by contacting us.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link or contacting us directly.

Data Deletion

You may request deletion of your personal data, subject to legal and business requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on our website with an updated effective date.